CVSHealth

Healthcare is complex and messy. It requires designers who can think in systems — pulling together deep personalization, health data, retail operations, and insights from multiple companies under one parent organization. That's where I found myself at CVS Health.

I started as a contractor and eventually became a design manager leading a team that grew from 6 to 30 people. Along the way, I worked on some challenging problems — medication adherence, care navigation, competing with Amazon Pill Pack — all while navigating strict regulatory constraints.

What I learned

As a manager, my biggest realization was simple: my job wasn't to have all the answers. It was to help my team see the direction we were heading, believe in it, and build it together. Vision statements don't move things. Trust does — the kind of trust that lets people challenge the status quo while staying aligned on where we're going.

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